The Q12 Index

From http://www.managementmag.com/

In the best-selling change management book First, Break All the Rules (Simon & Shuster, May 1999), based on that research, Gallup found that business units whose employees scored in the top quarter percentile on their Q12 index showed a 50% higher productivity rate, reported 13% lower turnover, 44% higher profit, and 50% higher levels of customer service over businesses in the lower quartile. The Q12 index is based on worker response to the following 12 questions:

1. Do you know what is expected of you at work?


2. Do you have the materials and equipment needed to do your work right?


3. At work, do you have the opportunity to do what you do best every day?


4. In the last seven days, have you received recognition or praise for doing
   good work?


5. Does your supervisor or someone at work seem to care about you as a person?


6. Is there someone at work who encourages your development?


7. At work, do your opinions seem to count?


8. Does the mission/purpose of your company make you feel your job is important?


9. Are your associates (fellow employees) committed to doing quality work?


10. Do you have a best friend at work?


11. In the last six months, has someone talked to you about your progress as
    an employee?


12. In the last year, have you had opportunities at work to learn and grow?